What's happening
The wire turned toward launches rather than pilots: a pet insurer built a ChatGPT plugin, a new agency and a specialty cyber and tech E&O brokerage both went live, and a rating vendor rolled out a marketplace accelerator to speed up deployment. Alongside the product wave, carriers kept building AI capability internally, from a new AI lab and engineer programme to a fresh technology and innovation leadership hire, while firms also expanded existing financial lines and agency operations.
Why it matters
The mix shows AI investment splitting into two tracks: customer-facing tools shipping now, and internal capability (talent, labs, leadership) being built for what comes next. Watch whether the new cyber and tech E&O brokerage and rating accelerator get picked up by more carriers, since specialty coverage gaps and slow rating deployment have been persistent friction points across the sector.