Topic
AI in insurance
1500 stories · tracked since Aug 1, 2024 · latest Nov 7, 2026
AI in insurance is the use of machine learning and language models to price, underwrite, sell and settle insurance, and to cover AI's own risks. Carriers, brokers and software vendors all take part.
How models are used across a policy's life
Insurers apply models at each step of the policy lifecycle. In underwriting they ingest submissions, extract data from documents and score risk. In pricing they fit rates to finer segments. In claims they triage files, flag fraud and read photos and medical records. Generative models add natural-language assistants for agents, adjusters and customers. The parties are carriers, brokers and agents, managing general agents, and software vendors selling core systems and analytics. Terms met elsewhere include straight-through processing, document intelligence, copilots, agentic workflows and model governance.
Why it matters and what makes it hard
Insurance is largely information processing: submissions, policy wording, claims files and correspondence. Models that read and write text therefore reach the core of the work, not its edges. The hard parts are mostly not technical. Pricing and coverage decisions are regulated, so insurers must explain them and show they do not discriminate. Training data is patchy, models can be confidently wrong, and legacy systems slow deployment. Complaint handlers and regulators are also seeing the effects of customers using AI to write long, error-filled submissions.
A tool for insurers, and a risk to be insured
The subject holds two different things that readers often run together. The first is AI as a tool: insurers and brokers using it to run their own operations more cheaply and accurately. The second is AI as a risk: losses caused by AI systems, such as wrong outputs, copyright disputes, liability for autonomous decisions and the physical infrastructure behind it. Existing cyber, professional liability and directors and officers policies were not written with these in mind. Insurers now argue over whether to exclude, clarify or affirmatively cover them, and accumulation across many policyholders is hard to bound.
Who is active and where the emphasis has moved
Activity spans large brokers such as Marsh, Aon, Gallagher and WTW, carriers such as AXA, Chubb and Zurich, and software vendors such as Guidewire, Vertafore and Sapiens. Newer specialty insurers and MGAs such as Corgi, CFC and Cowbell sit alongside them. Early coverage centred on product launches and assistants. More recent items turn to acquisitions of underwriting software, large funding rounds for AI-native insurers, and explicit AI cover. The subject keeps landing in claims and underwriting, funding, partnerships and, through data centres, property and catastrophe risk.
Written by Insurtech Daily from the coverage below.
Most active here
Often alongside
Reported by
Insurance Business, Coverager, Digital Insurance, Beinsure, Reinsurance News, FinTech Global, Insurance Journal, Carrier Management, Insurtech Insights, Insurance Business UK
Coverage
-
Automation Anywhere to acquire Boost.ai
The deal follows Automation Anywhere’s acquisition of Aisera in late 2025, which added AI tools for employee support and enterprise knowledge.
-
How far can P&C insurance carriers take agentic AI?
-
Amdocs Bets on EIS to Advance Agentic Transformation in Insurance
-
InsurGrid Launches AI-Powered Policy Change Monitoring to Flag Cancellations, Non-Renewals and Coverage Changes for P&C Agencies
InsurGrid has launched AI-powered Policy Change Monitoring, which refreshes connected client policies every 15 days and alerts P&C agencies to cancellations, non-renewals and coverage changes before renewal.
-
AI could produce $100bn+ benefit for US brokers
-
A Reasonably Valued Insurtech Stock + Agentic AI
-
Insurity Calls for Greater Carrier Control Over AI in Core Insurance Systems
-
Insurance AI’s Next Test: Can Carriers Trust the Data?
Insurance companies are beginning to look toward the next phase of AI adoption with agentic AI and automation, according to Chris Newman, CEO of ACORD Solutions Group, at this year’s InsurTech Connect conference in Las…
-
Quality Engineering as the Foundation of Intelligent Insurance Systems
AI is quickly being rolled out across the property/casualty insurance industry in various forms. Insurers are now actively embedding AI into underwriting, claims, customer service, fraud detection, software development…
-
Sierra acquires browser automation company Anon
Financial terms were not disclosed.
-
Guardian partners with Sierra on AI customer service
The insurer will use Sierra for routine requests, including about 1 million dental benefit verification calls a year.
-
AI agents that bind policies could leave insurers liable
-
Kalepa raises $75m to scale AI across insurance
-
How Allstate plans to capitalize on agentic AI shopping
-
Gallagher Re says AI will reshape credit insurance classes
-
Sunlife wins two global awards for Client-focused digital and AI innovation
-
AI could unlock $100B in insurance value without replacing brokers
-
Martin buys Adaptify to add AI across insurance product lifecycle
-
Lemonade posts record gross profit of $118.1m in Q3’26 as growth accelerates
AI-driven insurance company Lemonade has reported a record quarterly gross profit of $118.1 million for Q3 2026, up 48% from $79.9 million a year earlier. The insurtech said the result reflected a 73% jump in revenue to…
-
Insurtech Kalepa raises $75 mn in Series B at $470 mn valuation to expand insurance AI platform
-
Lazarus AI raises $43 mn with backing from QBE and State Farm Ventures
-
When Claimants Use AI: How Insurers Can Adapt Their Workflows
Insureds’ growing use of generative artificial intelligence to submit claims and contest adverse determinations is challenging insurers’ claims management systems and protocols. For insurers, this increased use of gen…
-
Five years after its Series A, insurance AI startup Kalepa raises $75M at $470M valuation
-
AI-Powered Insurance Startup Kalepa Valued at $470M in New Funding Round
Insurance startup Kalepa on Oct. 5 said it raised $75 million at a $470 million valuation, as investors bet that AI solutions can speed up the slow, data-heavy work of pricing risk and writing policies. Growth equity…
-
Kalepa raises $75m to expand AI underwriting platform
Insurance AI firm Kalepa has raised $75 million in Series B funding at a $470 million valuation, as it looks to expand its AI platform across the insurance value chain and into new markets.
-
Finshape launches Agentic DBOS to accelerate digital banking projects
-
Oxbow Partners report finds AI could improve underwriting and pricing through claims data
Oxbow Partners, a management consultancy focused on the insurance sector, has released a report titled The Future of AI in Claims, assessing how artificial intelligence could influence claims operations and…
-
Hedgeness CEO: Fit AI to the workflow, not the other way around
-
Travelers AI tool lets agents skip workers comp data entry
-
How a policy checking tool saved 600k
Here's how to make AI work at an insurance brokerage
-
AI is closing the data gap in credit and trade finance underwriting, report finds
Gallagher Re’s Q3 report details where AI is moving from efficiency promise to underwriting reality
-
Manulife’s US unit swings to profit as AI underwriting scales and product mix shifts
John Hancock’s AI underwriting tool now handles more than 70% of preliminary assessments, but a product mix shift has cut new business value 13%
-
Capgemini: Multi-agent AI moves into banking and insurance, but orchestration remains limited
Financial institutions are struggling to scale multi-agent AI beyond pilot projects, with just 10% of banks and insurers having achieved enterprise-wide orchestration despite 59% piloting or deploying the technology…
-
Prudential’s AI rollout sharpens focus on insurance workflows
-
DXC doubles down on AI engineering talent to restart revenue growth
-
German AI startup Conlio raises €6.4 mn to automate freight finance
-
Fintech Crediflow AI raises £1.5 mn to automate commercial loan processing
-
Insurity Challenges the P&C Insurance Industry to Rethink Who Owns AI as Core Platforms Race to Acquire It
-
The Latest Launches from Insurify, Insurity
Insurify, an online insurance marketplace, announced the launch of its AI Agent Gateway with the aim of giving consumers a faster, more efficient way to shop for insurance using their personal AI agents. The gateway…
-
Amdocs (NASDAQ: DOX) acquires EIS for $340 mn to enter AI insurance technology market
-
AI ROI for insurers: Budget for governance, not just tokens
-
HDI Seguros and insureMO bring AI into insurance product development after major system migration
-
HDI Seguros and insureMO bring AI into insurance product development after major system migration
-
QBE and State Farm Ventures back Lazarus AI
Lazarus AI is developing AI tools for document processing, cybersecurity and legacy system modernization.
-
Windward acquires Azimut.ai
The acquisition marks Windward’s first move into ground- and ship-based sensors.
-
Gallagher Re selects Scrub AI
Scrub AI automates the cleaning and standardization of insurance spreadsheets.
-
Startup Granter raises €1.6 mn to expand AI platform for European funding
-
Mitchell expands AI estimating to collision repair shops
The product is an add-on to Mitchell Cloud Estimating.
-
Insurtech Vertafore launches AI Change Request Agent for MGA underwriting
-
InsurTech MGAs Shift from Rapid Growth to AI and Underwriting Profitability
-
Americans Reject Use of AI for Medical and Coverage Decisions
Most Americans don’t want artificial intelligence making decisions about their medical care and insurance, according to a new Pew Research Center report. While Americans are generally open to AI use in healthcare for…
-
Why AI Makes Brokers More Valuable, Not Less
New research from Zywave maps four shifts reshaping insurance distribution and the operating model needed to capture the value.
-
Vertafore’s New Velocity Change Request Agent Brings Speed and Insight to Drive MGA Growth
From submission intake to policy changes, Vertafore’s AI innovations help MGAs accelerate processing and increase underwriting capacity
-
Hiscox grows US premiums 8.4%, starts advertising on an LLM
The carrier is advertising on an unnamed “leading” large language model.
-
InsurTech 2026: AI Underwriting & Parametric Payouts Reset
-
Hiscox AI tool cuts quote times 75% as London Market retreats
The specialist insurer’s AI submission tool is reshaping broker turnaround times as it pulls back from underpriced risks
-
InsureThink AI can misread paperwork. Insurers have three ways to catch it
-
SMEs are easy targets for AI attacks. How can carriers help?
-
MISSION: Insurers May Be Missing Opportunities for AI Innovation
The rapid spread of AI tools raises the possibility that useful ideas are being developed in isolated departments of an organization, according to Jim Dwane, CEO of program administrator MISSION. He sees an opportunity…
-
Top 19 Companies for AI in Insurance Software Services in Australia
Showing the 60 most recent of 1500.