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Bank of America

1 story · tracked since Jul 23, 2026 · last seen Jul 23, 2026

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AI & Automation

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Finextra

Coverage

Finextra · Jul 23, 2026

Bank of America embeds generative AI into customer service tools

Bank of America has embedded generative AI into its virtual customer service assistant EricaAssist, delivering relevant client insights in seconds to 18,000 call centre employees.

AI & Automation