Company
J.D. Power
9 stories · tracked since Nov 3, 2024 · last seen Aug 28, 2026
J.D. Power is a US consumer data and analytics firm best known for its customer satisfaction surveys and rankings across industries including auto and home insurance.
Profile compiled by Insurtech Daily from the coverage below.
Most-covered themes
Reported by
Insurance Journal, Digital Insurance, Insurance Business, repairerdrivennews.com, Carrier Management
Coverage
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Auto and Home Insurance Consumers Getting Used to Using AI: JD Power
“Just as we’ve seen with the internet and mobile apps, AI is rapidly becoming a critical conduit to key policy shopping, research and account management decisions among auto and home insurance customers,” said Tony…
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Rates, Digital Support Boost Small Business Insurance Customer Satisfaction: JD Power
Small businesses’ overall satisfaction with small commercial insurers rose 15 points (to 713 on a 1,000-point scale), driven by improvements in digital support and rates, according to JD Power’s 2026 U.S. Small…
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47% of customers buy insurance digitally: JD Power
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JD Power: Full Digital Claims Process Drives High Customer Satisfaction
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Auto insurance digital shopping hits record high in 2025 – J.D. Power
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JD Power: Drivers Keep Shopping Even as Auto Insurance Price Increases Slow
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J.D. Power: Insurance shopping still up, carrier focus shifting to traditional rate approaches
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Feature-Integrated Apps Drive Rising Customer Satisfaction With Digital Claims Process: J.D. Power
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J.D. Power: Digital claims process can drive customer satisfaction